May 11, 2004

AvantGo non-support

Well, for about a week now I've been trying to get the AvantGo support staff to send me a link to a .CAB installer so I can install the software on my PocketPC without having to sync with a Windoze system. I'm beginning to feel that English is not a language they fully comprehend there.

Their presumably form replies are nicely written, but are not bearing any resemblance to the problem I'm presenting them with. I usually don't mind emailing tech support folks, but when they don't even bother to try understanding the problem and are forced to stick with their 'script', it can be darned frustrating the for customer.

Posted by Jim at May 11, 2004 5:22 PM | TrackBack